FAQ

Question 1:Are You Manufacturer

Answer:China TopStar Party House (under Yiwu City TopStar Party Supplies Factory and China FutureStar International CO.Ltd) is a comprehensive professional party supplies manufacturering and trading company with more than 7 years.We are professional in  designing,developing,manufacturing and marketing of all kinds of party items.

Question 2:What Certifications Do You Have?

Answer:TopStar party items can pass EN71,CE,ASTM,RECH,ROHS,SVHC etc international standard certifications from SGS,BV,TUV,DNV,BSI etc.

Question 3:How To Order?

Answer:You only send us your inquiry by email or by trademanager,TopStar Sales team will answer you within 24hours.

Question 4:Can I Get A Real Sample For Our Reference?

      Answer:1.Yes,we will send you our real sample for your inspection based on your detail company inforamtions you supply.

             2.Actually it depends on the products.For low value or stock design products,we supply free sample and freight collect.But for high values or customized design,buyer have to afford sample fee and freight collect.and all sample fee is return back to you after order placed.

Question 5:What Is Your Working Time? And How To Find You If There Is Top Urgent Inquiry?

Answer:Please don't worry,Our Trademanager is 24hours online, if we are not to reply you immediately because of time difference, please leave the message and Email, we will reply you within 24 hours once we received,also you can call us 00861592598786

Question 6:How can i confirm the quality before start producing?

Answer:Before any order start mass productionTopStar sales team must send pre-production sample photos or videos by email for your checking,also we can send you actual sample by express s your request,but ship fee is afforded by buyer.We will start producing after you confrim pre-production sample.

Question 7:Can You Do Customized Design For Us?

Answer:Yes,we have a professional team with full experience in designing and molding.we can manufacture the products as per your PDF,AI artworks.

Question 8:How long Can I Expect To Get The Sample?

Answer:It will be ready for delivery in 7-15days.The samples will be sent to you by express,you can use your own express account or prepay us if you don't have an account in express company. 

Question 9:What About The Lead Time For Mass Production?

Answer:Frankly speaking,it depends on the order quantity and the season you place the order.Generally,we suggest the you starting inquiry 60days before the date you would like to get the products at your country. 

The products shown in our alibaba shop are only part of our portfolio. For more details, please feel free to contact us anytime at your convenience through the following information 

Question 10:Our Bank Account?

(The only legal company account)

INTERMEDIARY BANK: CITIBANK N.A.,NEW YORK

SWIFT BIC: CITIUS33

BENEFICIARY BANK: ZHEJIANG TAILONG COMMERCIAL BANK CO.,LTD

SWIFT BIC:ZJTLCNBH

ADDRESS:NO.1401, CHOUZHOU NORTH ROAD,YIWU CITY, ZHEJIANG, 322000 CHINA

BENEFICIARY NAME: CHINA TOPSTAR PARTY INTERNATIONAL CO., LTD

BENEFICIARY A/C NO. NRA3308021420100014052

Question 11: Please Tell Me Your Delivery Time?

Answer:usually need 30-45 days,it depend on your quantity

Question 12: Please Tell Me Payment Method

Answer:We can accept payment by Paypal or T/T,30% payment before,the balance 70% payment before shipping.

Question 13: Can I Make A Trial Order At First?

Answer:Yes,please tell me more specific request,after check,i’ll quote.

Question 14: How To Spot The Product Order?

Answer:Please login directly spot area, select a product images, after quantity and other requests sent to the prosperous the personnel of the service or send an email to our company salesman.  

Question 15:How To Contact Our Email?

Geneal manager:  topstarparty@carnivalpty.com

Sales manager:  topstarsales@carnivalpty.com